If your scheduled booking payment fails, you will be asked to either retry the payment, or update your payment details.
A payment may fail if your card has expired, there were insufficient funds at the time of the transaction or the transaction was blocked for an alternate reason.
Step-by-step Instructions
To retry the payment
Open the app and tap on menu
Tap History
Tap the payment that is flagged in red as failed
Select retry
To update your payment details, e.g. when you credit/debit card has expired
open the app and tab on menu
tap on payment methods
tap Add a new payment method
Add the card number, expiry date and CVC number
Tap save
choose if you want this to be your default payment method.
follow the steps to retry the payment.
Warning
If you do not resolve the failed payment within 7 days, your booking will be cancelled. If a cancellation fee applies, this will be charged on your saved details.